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Leveraging Your Shop’s Average Completion Time

A simple formula can help you better schedule jobs and deliver a “wow” experience for your customers.

Think about this scenario for a moment: You have a customer that calls wanting to know how soon you can service or repair their equipment. How accurately can you answer that question?
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Bob Clements

Bob Clements is president of Bob Clements Intl. Inc. Clements is recognized as the premier management consultant for outdoor power equipment, agriculture and power sports dealerships. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets in the World. Over the last 25 years, Clements has worked with thousands of owners, sales people and businesses, giving them the tools they need to achieve personal and financial freedom.

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