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The Big Picture

5 Tips for Breaking Your Habit of Managing by Crisis

When the business's culture otherwise known as the way we do things here feels like a non-stop fire drill, the work and results suffer noticeably. In fact, when a true emergency happens, it can have the same result as the fairy tale story of the boy who cries wolf. It will not take long for people to stop believing the boss's call to arms even when it's real.


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The Big Picture

5 Ways to Rescue an Unproductive Day

Some days you're on fire. And some days, you're not. Every time you try to crank out a report, you wind up on Facebook. You haven't heard back from anyone whose input is necessary for a project. You have a million things to do but you aren't doing any of them.
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The Big Picture

4 Things Your Customers Don't Want

Every second of every day, a salesperson somewhere in the world is giving a customer something that the customer simply does not want. When this happens, it's always because the salesperson doesn't know the following four facts:
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The Big Picture

Let's Hold Consultants Accountable for Results

When I recently asked a group of MBA students to define what it meant to them to be a consultant, they quickly rattled off phrases such as “trusted advisor,” “problem-solver,” “objective 3rd party,” and “subject matter expert.” What was interesting was that none of their definitions mentioned the word “results.” In other words, from their perspective, the consultant is not someone who actually produces results – but rather generates advice that someone else (the client) presumably turns into results.
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