HOFFMAN ESTATES, Ill. – CDK Global recently announced the release of its new dealer management system (DMS), IntelliDealer Insight 2.0, which is designed to keep construction and agriculture dealers of all sizes competitive and on the forefront of effective dealership management.
“To date, over 90% of our clients already have discovered the powerful business tools that make up our first release of IntelliDealer Insight – and Insight 2.0 continues to build upon that,” said Frank DeDecker, Senior Director, Client Services of CDK Global Heavy Equipment. “By listening to and partnering with the dealer community, we have enhanced and refined our comprehensive DMS to help dealers improve productivity and transform their businesses.”
Rental management makes it easy for managers to complete daily tasks faster. CDK Heavy Equipment has used focus groups to collaborate with and gain feedback from dealership employees, leading to 13 new enhancements, including the ability to return a unit to a different branch, view the return screen as a tab within a contract, and print a rental utilization report.
Alert management allows dealership staff to configure and send automated emails, IntelliDealer messages and text messages directly to customers from the DMS. Now, dealers can stay better prepared with 21 new alerts, along with the ability to alert multiple contacts within a single customer account.
Technician scheduling helps improve service department profitability. This innovative application allows managers to use drag-and-drop segments and includes many other user interface improvements to help streamline decision-making and raise a dealership’s level of customer service. With these and other easy-to-use tools like advanced analytics and a suite of mobile applications,including ID MobileAccess and MyDealer, CDK Heavy Equipment is dedicated to helping its clients improve their businesses.
For more information, visit cdkglobal.com/heavyequipment.