August 11, 2011

The SouthWestern Assn., one of the largest dealer groups in the U.S., has added 75 new courses to its Online Campus curriculum.

“In an effort to help equipment dealers and our industry, 6 months ago, we began working to move from 300 hundred course titles on our Online Campus to over 600,” says Cory Hayes, director of education for the association. “We have just added 75 courses to our content library that cover a wide range of subjects including topics such as Social Media, Delegation and Diversity Training for all employees, in all departments.”

Courses are typically 10-15 minute tactical online video courses for parts, service, sales, administrative personnel and managers.  The idea is to help dealership employees become more knowledgeable about customer service, professionalism, leadership, safety and HR Compliance issues (DOT, OSHA, EPA as well).  Employees can access their assigned courses online at anytime, helping to reduce expenses and time away from duties.

Here’s a list of many of the recently added courses available at SWA. For a complete list and more information please visit

  • Ethics for Everyone
  • Office Ergonomics (5 new courses)
  • Don’t Press Send
  • Office Etiquette
  • Business Meals (3 new courses)
  • The Great Conversationalist
  • Putdown Game (3 new courses)
  • Assertive Verbal Skills (6 new courses)
  • Customer Service (3 new courses)
  • Introduction to Leadership
  • Leadership Fundamentals
  • Characteristics of Leaders
  • Leadership and Power
  • Creating Followership
  • Effective Delegation
  • Empowering Followers
  • Proper Introductions
  • Building an Effective Leadership Team
  • Developing Followers
  • Developing Yourself as a Leader
  • Putting it all Together
  • Transforming the Organization
  • Dealing with Resistance
  • Creating Focus During Change
  • Diversity Leadership: Setting the stage
  • Diversity Leadership: Facilitating
  • When to Shut-Up
  • Smile
  • Ethics for Managers (3 new courses)
  • Stress Management (3 new courses)
  • First Aid (6 new courses)
  • How Do You Know What You Don’t Know?
  • Stop Procrastinating (2 new courses)
  • Remembering Names and Faces
  • Sexual Harassment Today
  • Understanding Offenders
  • Understanding Targets
  • Tools #1: Six Levels of Sexual Harassment
  • Tools #2: Offender Stereotypes
  • Tools #3: Office Instigators
  • Early Warning Signs of Sexual Harassment
  • Keeping Your Workplace Sexual Harassment Free
  • LinkedIn
  • Instant Messaging
  • Facebook