Rural Lifestyle Dealer Video
Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Indiana, shares challenges the company has faced in staffing the service department. Despite losing a technician in early 2013 (from 4 to 3 technicians on the team), they were able to hire a part time high schooler who completed miscellaneous tasks and helped keep the other technicians on task. By the end of the year, they had met the quota set for them based on having 4 full time technicians.
(Editor's Note: This video is part of the Season-to-Season series shot on-location at Rigg's Outdoor Power Equipment in Valparaiso, Ind. For more information about Rigg's, see the Winter 2014 issue of Rural Lifestyle Dealer.)