"Mistakes happen and communication is the key to winning people's business and confidence back."
Rick Bailes, Bill's Tractor, Adkins, Texas
Rick Bailes and other dealers shared their thoughts to this question in Rural Lifestyle Dealer's spring issue: "How do you win back a previously satisfied customer who has had a bad experience with a product or service that you provided?"
Bailes serves on RLD's editorial advisory board.
Click here to read more from Bailes.