BClements.pngListen to this two-minute segment from our recent webinar, “Building a High Performance Service Department,” led by Bob Clements, Rural Lifestyle Dealer columnist. Clements is president of Bob Clements Intl. and is a nationally recognized management consultant for the outdoor power equipment, agriculture and power sports dealerships.

According to Clements, he suggests dealers build time into each project for an extra quality inspection. You cannot set yourself up to have customers complaining about poor quality work. It's better to price jobs out with the extra time built in to ensure the highest quality of service is provided.

Download the entire hour-long webinar for strategies on how to make your service department the most profitable part of your dealership. For instance, Clements will share ideas for accountability, fee setting and more so that you can achieve levels of 55% gross profit margin and a net of 20% of every labor dollar produced going back to you, the owner.

Watch full webinar

Thank you to our webinar sponsor Bestway, manufacturers of the Retriever Pup self-loading trailer.