WENDELL, N.C. — KIOTI Tractor continues its commitment to dealer success and development through the growth of its parts department, optimization of on-site training facilities and expansion of dealer training programs.
“At KIOTI, dealer success and customer satisfaction are of utmost importance,” said Peter Dong-Kyun Kim, president and CEO of Daedong-USA, Inc. KIOTI Tractor Division. “We’re proud that the expansion of our parts team and training opportunities will allow KIOTI to better support our dealers. Enhanced support and training mean more skillful dealers, building on already best-in-class service and resulting in happy KIOTI owners—our top priority.”
Welcomes New Director of Parts & Product Support
Sandy Call joins KIOTI as the new director of parts & product support, overseeing the product support, field service, warranty, parts and training teams. Call brings decades of experience from his more than 30 years in the automotive aftermarket industry, starting at the store level and working his way up to director of category management.
“KIOTI continues to experience exciting growth as a company, and I knew I wanted to be part of the company’s ongoing success,” said Call. “I’m looking forward to applying my experience and knowledge of parts, inventory and analytics to help the KIOTI team continue this tremendous growth.”
Optimizes On-Site Training Facility
In late 2019, KIOTI completed a renovation of their North American headquarters office space, including a state-of-the-art training facility for dealers. Held several times throughout the year, KIOTI University has beginner and advanced hands-on, instructor-led training to help dealers and technicians ensure they understand the product and service best practices inside and out; experience new, innovative equipment; and learn to look at problems and solutions differently through collaboration with KIOTI employees and dealers from all over the country.
“Our new training facility will help take us to the next level,” said Tim Fox, training supervisor, KIOTI Tractor. “Specially designed for training, we can bring the equipment directly into the classroom, resulting in more hands-on, interactive learning. We’re confident this will translate into on-the-ground success and growth for KIOTI dealers and their technicians.”
Expands Dealer Training Opportunities
KIOTI launched a new online learning management system for all dealers in late 2019. Housing product information, assembly instructions, service bulletins and advisories, the system is an easy-to-use resource center for dealership employees. Training programs can be accessed anytime, anywhere to allow dealers and technicians to continue product training and education in real time.
“At KIOTI, we strive to enable our dealers with the highest level of training and support to help ensure they are knowledgeable about our products, efficient and effective with service, and innovative servicing products for their customers,” said Anna Kim, COO of Daedong-USA, Inc. KIOTI Tractor Division. “We know our ongoing advancement of training opportunities, product enhancements and parts and service support make it easy for our dealers to choose KIOTI year over year.”