Like a lot of dealers, the uncertainty of the political climate and the on-going tech shortage are top of mind for Barry Walling, store manager in Jasper, Ala., for TriGreen Equipment, a 29-store John Deere dealership with locations throughout Tennessee and Alabama.
When a customer leaves the parts counter without making a purchase, you may shrug it off or it may bother you for a while. You need to take action right away.
As discussed in Part 1, we must try to prevent turnover. However, if we listen to the research, we will spend more time preparing for turnover than trying to prevent it.
Ambling through the large 12,000 square foot showroom of the North Canton, Ohio Ag-Pro, some customers might remember the location as it was in its past life: a Harley Davidson dealership.
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