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Bob Clements

Bob Clements is president of Bob Clements Intl. Inc. Clements is recognized as the premier management consultant for outdoor power equipment, agriculture and power sports dealerships. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets in the World. Over the last 25 years, Clements has worked with thousands of owners, sales people and businesses, giving them the tools they need to achieve personal and financial freedom.

Articles

ARTICLES

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How to Be a Dealership of the Future

Embrace technology and leverage your own brand to sell to a new kind of customer.

By Bob Clements posted on July 11, 2016 | Posted in Rural Lifestyle Market

The goal for myself and my organization is to help dealers get a jumpstart on their competitors by outplaying them in their markets. To that end, I challenged my team to share their thoughts on what might lie ahead for dealers based upon advances happening in other industries.

RLD Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 2

By Bob Clements posted on May 24, 2016 | Posted in Best Practices

The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.

Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 1

By Bob Clements posted on May 23, 2016 | Posted in Best Practices

Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.

By Bob Clements posted on May 2, 2016 | Posted in Best Practices

A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.

Achieving Peak Performance: Checking the Health of Each Department

Three simple numbers can help you quickly gauge performance.

By Bob Clements posted on April 23, 2016 | Posted in Dealership Marketing

Long before technology was available to detect lethal gases in coal mines, miners carried canaries into the mines with them to act as an early warning system. If the canary died, it meant the gas levels had risen to where the miners’ lives were in danger and it was time to evacuate. While we don’t actually use canaries in our dealerships to alert us of potential issues, we do have three simple numbers that warn us of impending doom.

Sponsored Content: Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 2: Adding ‘Triaging’ Processes

By Bob Clements posted on April 18, 2016 | Posted in Best Practices

The triaging approach to service helps move equipment more quickly and efficiently through the evaluation and repair process.

Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”

By Bob Clements posted on April 4, 2016 | Posted in Best Practices

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”

RLD Best Practices with Bob Clements: Delivering Outstanding Service

Improving Efficiencies, Customer Experience at Check-In Part 2

By Bob Clements posted on October 5, 2015 | Posted in Best Practices

Part 1 in this series looked at ways to improve the early stages of the check-in process. Let’s look at other ways to build efficiencies and improve customer experience throughout the entire workflow.

Create a High Performance Dealership

Improving Efficiencies, Customer Experience at Check-In: Part 1

By Bob Clements posted on September 21, 2015 | Posted in Best Practices

Checking in a customer’s equipment for service seems like a simple process. However, how it is done and the questions asked of the customer make all the difference in the speed of the repair and customer satisfaction.

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Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.