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Bob Clements

Bob Clements is president of Bob Clements Intl. Inc. Clements is recognized as the premier management consultant for outdoor power equipment, agriculture and power sports dealerships. Bob Clements Intl. is a training and development company specializing in creating high performance dealerships and organizations. Clements is author of the book, The 8 Greatest Sales Secrets in the World. Over the last 25 years, Clements has worked with thousands of owners, sales people and businesses, giving them the tools they need to achieve personal and financial freedom.

Articles

ARTICLES

3 Tips for Getting Ahead of Inflation at Your Dealership

By Sara Hey and Bob Clements posted on December 7, 2021 | Posted in Best Practices

Sara Hey and Bob Clements of Bob Clements International walk through three main areas dealers need to pay attention to help they get ahead of inflation at their business. Clements say he expects we'll see 10-12% inflation number in the U.S. and in Canada it will be about 5-6%.

How a Triage Process Can Reduce Chaos in the Service Department

By Bob Clements and Sara Hey posted on December 6, 2021 | Posted in Best Practices

Source: Bob Clements International

What is triage and what does it have to do with your service department? In this video, Bob Clements and Sara Hey from Bob Clements International explain how having a triage process in place can help reduce chaos in your dealership.

3 Strategies for Dealing with Inventory Challenges

By Bob Clements and Sara Hey posted on May 24, 2021 | Posted in Best Practices

Sara Hey and Bob Clements address how dealers can work through the challenges the industry is facing with getting inventory from suppliers.

Are You Overlooking These 3 Sales Secrets?

By Bob Clements posted on August 19, 2020 | Posted in Best Practices

There is still time to tune-up your selling skills before season slows down. Here are three overlooked secrets that can have a big impact.

How to Use Positioning and Differentiation to Strengthen Your Customer Base

By Bob Clements posted on June 8, 2020 | Posted in Best Practices

Each person on your team should understand that there is nothing wrong with the dealership making great profits. This is accomplished by not only having great employees but also working to keep customers coming back.

Phone Basics in Your Dealership

By Bob Clements posted on May 18, 2020 | Posted in Best Practices

With each state, county and city having their own individual rules on social distancing, showrooms being open, or parts being delivered curbside, the phone has become once again the lifeline we have to connect with our customers.

Best Practices with Bob Clements

Be Calm. Be Informed. Be Proactive.

By Bob Clements posted on March 26, 2020 | Posted in Best Practices, Safety Resources

As you lead in the coming days, we encourage you to remain calm, stay informed, and be proactive. We must plan to define 2020 not by COVID-19, but by another term — strength, resolve, ingenuity, or perhaps triumph. How will you define 2020?

3 Questions to Ask Customers About Service Issues

By Bob Clements posted on March 12, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

The first breakdown in communication is the first contact with the customer. Dealerships and employees are getting better with attaining the customer's contact information, but I find most documentation stops there.

Adjusting Your Service Check-in Process

By Bob Clements posted on March 5, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.

Don't Undervalue Your Knowledge

By Bob Clements posted on March 2, 2020 | Posted in Best Practices

If you are like many dealers, the product knowledge you and your team have may be one of the best kept secrets in your dealership.

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RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.