Expediting Equipment Repair Part 2: Adding ‘Triaging’ Processes

By Bob Clements posted on April 18, 2016 | Posted in Best Practices

The triaging approach to service helps move equipment more quickly and efficiently through the evaluation and repair process.

Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”

By Bob Clements posted on April 4, 2016 | Posted in Best Practices

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”

Bob Clements on Successful Strategies for Dealers

November 9, 2015 | Posted in Product Innovations

Bob Clements, president of Bob Clements Intl. and Rural Lifestyle Dealer columnist shares strategies on financial management, service department management and more.

Briggs & Stratton Named Manufacturer of the Year by Equipment & Engine Training Council

June 16, 2015 | Posted in Manufacturer News

The EETC is a non-profit association made up of industry professionals, including manufacturers and dealers, that works to train and educate technicians in the outdoor power equipment industry.

Season-to-Season: Rigg's Outdoor Power Equipment

Setting Expectations in the Service Department

By Kim Schmidt posted on January 8, 2014 | Posted in Best Practices

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Ind., shares challenges the company has faced in staffing the service department.

Videos

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

Articles Tagged with ''service technicians''