Your goal is to be able to say “yes” to 6 out of the 8 questions. If you are having trouble answering “yes” to many of these questions, you may need to invest time to get your service department processes in place.
The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and, in smaller service departments, also handle warranty claims.
Going into effect in early 2019, Kubota will deploy the Tavant Warranty On-Demand platform as its sole application for handling warranty claims and related aftermarket business processes.
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