Ask yourself what norms your employees are holding in their heads, and then get them on paper. Until there’s agreement on what perceptions exist, it’s impossible to address or change them.
It’s one thing to know how to communicate in a way that inspires others and brings out their best. It’s another to actually do it, when an employee makes a mistake and when your emotions are high.
The terms “coaching” and “mentoring” are often thought of as interchangeable, but this isn't the case. The difference between the two is vital to keep in mind when working with your staff.
Leaders often jump to the first conclusion, whatever the evidence. Even worse, some leaders will just choose the evidence that supports their prior beliefs. Learn how to think differently.
This approach is often used to stop employees from complaining, but it can also cause them to shut down in fear and prevent some problems from surfacing until they’re full-blown crises.
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