When a customer leaves the parts counter without making a purchase, you may shrug it off or it may bother you for a while. You need to take action right away.
As discussed in Part 1, we must try to prevent turnover. However, if we listen to the research, we will spend more time preparing for turnover than trying to prevent it.
When it comes to parts, most people don’t think about them until they need them. Therefore, it is critical to be at the front of your customers’ minds when that need arises.
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