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Creating the ‘Wow’ Experience with Parts

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.

By Bob Clements posted on September 19, 2016 | Posted in Best Practices

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.

RLD Best Practices with Bob Clements: Delivering Outstanding Service

Improving Efficiencies, Customer Experience at Check-In Part 2

By Bob Clements posted on October 5, 2015 | Posted in Best Practices

Part 1 in this series looked at ways to improve the early stages of the check-in process. Let’s look at other ways to build efficiencies and improve customer experience throughout the entire workflow.

Create a High Performance Dealership

Improving Efficiencies, Customer Experience at Check-In: Part 1

By Bob Clements posted on September 21, 2015 | Posted in Best Practices

Checking in a customer’s equipment for service seems like a simple process. However, how it is done and the questions asked of the customer make all the difference in the speed of the repair and customer satisfaction.

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RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.