Today, Bob Clements of Bob Clements Intl. is helping dealers dig into and get more from their business management software — an expensive investment, but well worth it, he says. But it’s up to you to make that investment pay off.
It's just understanding that your software, as I tell dealers, they can either be the most useless expense that you've ever made in your dealership or the greatest investment. And it has nothing to do with the software at all. It really has to do with what you're doing with the software.
Bob starts off with numbers that a manager or owner should be analyzing on a daily, weekly and monthly basis. He'll also address critical metrics you should be analyzing, including sales to your Top 10 customers.
Bob also looks at using your business management system to monitor efficiencies in the service, looking at such metrics as total labor sales, recovery rate, and average tech efficiency. He breaks down what to look for with parts data, such as total parts sales, average transaction value, average transaction time and back orders.
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