Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.

Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.

Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.

Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.

Industry expert Bob Clements shares how to address many challenges that a parts department faces, including overall appearance, organization and lengthy transaction times.

Industry expert Bob Clements shares how to address many challenges that a parts department faces, including overall appearance, organization and lengthy transaction times.

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.

Long before technology was available to detect lethal gases in coal mines, miners carried canaries into the mines with them to act as an early warning system. If the canary died, it meant the gas levels had risen to where the miners’ lives were in danger and it was time to evacuate. While we don’t actually use canaries in our dealerships to alert us of potential issues, we do have three simple numbers that warn us of impending doom.

This webinar event looks at how to declutter your parts department. Management consultant Bob Clements will walk you through the basics of decluttering and building higher profits. [To view any of our webinar replays, you must be logged in with a free user account.]

Bob Clements, president of Bob Clements Intl. and Rural Lifestyle Dealer columnist shares strategies on financial management, service department management and more.