Items Tagged with 'service technicians'

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Dealership Compensation: Sales Department

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your sales team based on salary caps. He also outlines how to set up a bonus program based on a percentage of net profit.
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Dealership Compensation: Parts Department

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your parts team based on salary caps. He also outlines how to set up a bonus program based on increased parts sales for the current month compared with the same month last year.
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Dealership Compensation: Service Department

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your service team based on salary caps. He also outlines how to set up a bonus program based on technician efficiency and your recovered labor rate.
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Define the Process: Parts Department Processes

This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines practices that increase efficiency and profitability in your parts department, including inventory turns, processes for special orders and pricing updates.
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Define the Process: Service Department Processes

This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.
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