Bob Clements leads a discussion at a recent Management Boot Camp about establishing a compensation program for your dealership support team based on a percentage of departmental costs.

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your sales team based on salary caps. He also outlines how to set up a bonus program based on a percentage of net profit.

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your parts team based on salary caps. He also outlines how to set up a bonus program based on increased parts sales for the current month compared with the same month last year.

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your service team based on salary caps. He also outlines how to set up a bonus program based on technician efficiency and your recovered labor rate.

This is part 6 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines management tasks to complete daily, weekly, monthly and annually.

This is part 5 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines administrative tasks to complete daily, weekly, monthly and annually.

This is part 4 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he walks through the sales process, from greeting a customer to closing the sale.

This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines practices that increase efficiency and profitability in your parts department, including inventory turns, processes for special orders and pricing updates.

This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.

This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he explains why defining processes is your highest priority and how repeatability creates profitability.