This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.
Go here to view other videos in the series.
|The Bob Clements High Performance Manager Video Series is brought to you by Yanmar.|
6 Steps to Increase Service Department Profits
Don’t underestimate what good processes, flat rating and efficiency incentives can mean for service department revenues.