This approach is often used to stop employees from complaining, but it can also cause them to shut down in fear and prevent some problems from surfacing until they’re full-blown crises.
Two rural equipment manufacturers, Ariens and Excel Industries, recently faced crises that put the companies — and their leaders — in the national spotlight. Ariens faced scrutiny for an employer/employee rights issue and Excel faced the tragedy of a mass shooting at its facility by an employee.
"We're going to do what we can to take care of them and bring them through this tragedy," says Paul Mullet, Excel Industries President and CEO. An employee hotline has been established.
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