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How to Follow Up When Prospects Say ‘Thanks, But We're Happy’

Salespeople need to disrupt buyer complacency and lead them into a receptive state before talking about the solutions.

If part of selling is about solving people’s problems, how do you sell when someone doesn’t have a problem with the products or services they’re using? According to a BizJournals.com story by sales consultant Lee Salz, 90% of customers say they are happy with their current supplier when first contacted by a salesperson.


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