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Bob Clements
Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 1

By Bob Clements posted on May 23, 2016 | Posted in Best Practices
The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.
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Managing the Store

You’re Fired!

Deal with employee problems directly and privately to preserve morale and earn respect as a leader.
By Mike Wiles posted on November 14, 2015 | Posted in Best Practices
Deal with employee problems directly and privately to preserve morale and earn respect as a leader.
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Managing the Store

You’re Fired!

Deal with employee problems directly and privately to preserve morale and earn respect as a leader.
By Mike Wiles posted on November 14, 2015 | Posted in Best Practices
I’ll be the first to admit that I’m not good at firing someone. When I worked at a dealership, the employees all knew when someone was “getting the axe.” About a week before it happened, I went from being upbeat and outgoing to somber and reserved. It was very easy to tell something big was coming down. If you’re an empathetic type, you think about the impact your actions will have on the person and family.
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Industry Q&A

Biggest Improvement in Your Service or Parts Department

We asked dealers: "What is the biggest improvement you have made in your service or parts departments and what impact has it had on your dealership?"
November 14, 2015 | Posted in Best Practices
We asked dealers: "What is the biggest improvement you have made in your service or parts departments and what impact has it had on your dealership?"
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Videos

RhinoAG Production Tour to Mark 90 years

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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