Select dealers share insights regarding trends, industry issues and challenges to ensure excellence in editorial coverage.

Some of the bigger companies in the area, just by the sheer amount of properties they own, are clearly doing some type of facility maintenance that we should be tapping into. You have to be proactive in doing that.

Don White, store manager at Rigg's Outdoor Power Equipment in Lafayette, Ind., talks about the importance of the customer. In a past position, White worked at a car dealership and he uses those experiences to ensure his staff is catering to the specific needs of each customer.

Nick Stergos, vice president of parts & service at Rigg's Outdoor Power Equipment in Valparaiso, Ind., explains how the dealership sets quotas for parts and service at each store. At the end of the year, he looks ahead to the coming year and lays out expectations for each store with expected growth.