You have done the work. You know your gross profit and you’re ready to determine each employees pay rate. Check out the video for our simple process that keeps cash in your pocket while also paying your employees fairly.

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team.

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!)

How do we start an off-season Service Special?

Check out this video for Bob Clement’s tips on how to grow your entry level employees into your best A-level technicians!

When it comes to determining your labor rate, you must establish how much you need to pay your employees before you start to determine how much you need to bill customers hourly.

Was your Service Department ever scheduled out over two weeks last year? If your answer is “yes”, it’s time to raise your labor rate!

How do you move equipment through your Service Department more efficiently? Triage! To remove the bottleneck of waiting for parts, make a habit of triaging each unit as they enter your dealership!