Items Tagged with 'customer complaints'


Dealer Q&A: Customer Complaints

Dealers have to be experts at understanding and serving customers. However, sometimes customers have unusual and even far-fetched requests or complaints.
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Lynn Woolf
From the Desk of Lynn Woolf

Pick Up the Phone

Not being able to reach someone by phone is the top customer service complaint, according to Consumer Reports.
Your dealerships are buzzing again with rural lifestylers coming in, new displays being arranged and open houses being hosted. As you’re attending to all those details, don’t lose track of this basic customer service rule: Pick up the phone.
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