The service department is the backbone of the dealership and has a big impact on the experience customers have with the dealership and with the products you carry. Bob Clements, president of Bob Clements Intl., will guide you to the next level of success in your service department. During this presentation, Bob will share the importance of measuring your key performance indicators for service; specific steps to improve the output of your service department; and a simple way to bonus your technicians based on quality and efficiency, while improving the customer experience.