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Articles Tagged with ''service department''

How To Make Money in Service Year-Round!

By Bob Clements and Sara Hey posted on June 21, 2024 | Posted in Best Practices

What is your Service Department turn-around time right now? If your answer is more than “one week,” you need to start making your off-season service plans!

Make the Service Department the Easiest to Operate

By Bob Clements and Sara Hey posted on June 3, 2024 | Posted in Best Practices

Source: Bob Clements International

You set the labor rate. You choose the salary of your technicians. You purchase parts from your own parts department.

Leadership Lessons

How to Fix These 5 Service Department Communication Bottlenecks

By Shane Waldemar posted on July 2, 2022 | Posted in Best Practices

The busy season is in full swing. Tensions are running high. When things get busy, any inefficiencies at your dealership become glaringly obvious.

How a Triage Process Can Reduce Chaos in the Service Department

By Bob Clements and Sara Hey posted on December 6, 2021 | Posted in Best Practices

Source: Bob Clements International

What is triage and what does it have to do with your service department? In this video, Bob Clements and Sara Hey from Bob Clements International explain how having a triage process in place can help reduce chaos in your dealership.

Poll: Off-Season Service Program

November 20, 2020

Will you be changing your approach to off-season service specials as a result of more consumers being home during COVID-19 related shutdowns?

Adjusting Your Service Check-in Process

By Bob Clements posted on March 5, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.

Free eGuide

Create a High Performance Dealership with Bob Clements: Service Department Volume 2

| Posted in Best Practices, Dealership Marketing

This free eGuide will look at the specific steps used to check equipment in, the proper way to improve the work flow in the shop, and how to keep customers informed of the repair.

Dealer Success Academy

Help Your Techs Be More Productive

By Bob Clements posted on April 25, 2019 | Posted in Best Practices

The worst way to start each day is to have your service manager fielding calls from customers who have had breakdowns the night before and, at the same time, your techs are wandering around waiting to have their jobs assigned.

Use these 8 Questions to Evaluate Your Service Department

By Bob Clements posted on February 28, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

Your goal is to be able to say “yes” to 6 out of the 8 questions. If you are having trouble answering “yes” to many of these questions, you may need to invest time to get your service department processes in place.

Manufacturer Viewpoint: LS Tractor Celebrates 10th Anniversary, Optimistic about Potential

By Lynn Marcinkowski Woolf posted on February 11, 2019 | Posted in Manufacturer News

Rural Lifestyle Dealer talked with Mike Blount, CEO of LS Tractor, who expects the company to grow faster than the market in 2019.

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Ferris showcases products at the 2026 National Farm Machinery Show including 40Hp zero-turn and Blower.

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