Home / service department

Articles Tagged with ''service department''

Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”

By Bob Clements posted on April 4, 2016 | Posted in Best Practices

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”

Free eGuide

Managing for Success

| Posted in Best Practices

This "Managing for Success" report shares how you can sell more, create better employees and bring professionalism to your service department and it’s FREE!

Dealer View

When was the last time you raised your shop labor rate?

March 3, 2016 | Posted in Data & Forecasts, Rural Lifestyle Market

We want to hear from you in our latest poll: "When was the last time you raised your shop labor rate?"

What’s Trending: Top Stories on RLD.com for January 2016

By Lynn Marcinkowski Woolf posted on February 1, 2016 | Posted in Rural Lifestyle Market

In January, dealers were most interested stories related to the details of running a dealership.

Webinar Rewind

Build Time in for an Extra Quality Inspection

By Lynn Marcinkowski Woolf posted on October 9, 2015

You cannot set yourself up to have customers complaining about poor quality work. Is a recent webinar with Rural Lifestyle Dealer, Bob Clements explained how he builds time into jobs for an extra quality inspection.

RLD Best Practices with Bob Clements: Delivering Outstanding Service

Improving Efficiencies, Customer Experience at Check-In Part 2

By Bob Clements posted on October 5, 2015 | Posted in Best Practices

Part 1 in this series looked at ways to improve the early stages of the check-in process. Let’s look at other ways to build efficiencies and improve customer experience throughout the entire workflow.

Webinar Rewind

Service Department — Building Your Most Profitable Department

By Lynn Marcinkowski Woolf posted on September 30, 2015 | Posted in Best Practices

Your service department should be the most profitable part of your dealership.

Create a High Performance Dealership

Improving Efficiencies, Customer Experience at Check-In: Part 1

By Bob Clements posted on September 21, 2015 | Posted in Best Practices

Checking in a customer’s equipment for service seems like a simple process. However, how it is done and the questions asked of the customer make all the difference in the speed of the repair and customer satisfaction.

[Webinar] Building a High Performance Service Department

September 21, 2015 | Posted in Best Practices

The latest event in our webinar series looked at how to run a profitable service shop. Management consultant and new Rural Lifestyle Dealer columnist Bob Clements walked attendees through the basics of running a shop and making solid profits. Watch the replay here now.

Kawasaki Adds Field Service Advisor Offices at its Four Regional Centers

July 22, 2015 | Posted in Manufacturer News

The goal of the new program is to facilitate closer contact between Kawasaki's technical personnel and dealers selling and servicing Kawasaki engines.

Must Read Free Eguides

Download these helpful knowledge building tools

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.