Articles Tagged with ''customer experience''

Billy Goat Opens Next-Gen Manufacturing Plant to Boost Innovation and Customer Service

October 22, 2025 | Posted in Manufacturer News, Product Innovations

Source: Briggs & Stratton News Release

After five decades of growth in Lee’s Summit, MO, the company has commenced manufacturing operations at its new North American facility located in Munnsville, NY, designed to enhance product innovation, production capacity and customer experience.

Keeping the Heavy-Duty ‘Hustle’ in My Oft-Used ZTR Mower

By Dan Crummett posted on July 15, 2025 | Posted in Rural Lifestyle Market

The tag team of a good outdoor power equipment retailer and an OEM mower manufacturer renewed my faith in what’s possible in the retail experience.

Free eGuide

Create a High Performance Dealership with Bob Clements: Service Department Volume 2

| Posted in Best Practices, Dealership Marketing

This free eGuide will look at the specific steps used to check equipment in, the proper way to improve the work flow in the shop, and how to keep customers informed of the repair.

Treating Your Website Like Another Location

By Patrick Richardson posted on July 5, 2019 | Posted in Best Practices

Sherwood Tractor's website is designed to have all the information someone needs to make an informed purchase, without having to talk to someone. However, the website doesn’t exclude the sales staff.

Increasing Sales with an Effective Retail Strategy

Retail design expert Paige Wittman shares how your showroom can highlight your professionalism and build customers’ confidence in buying from you.

By Lynn Marcinkowski Woolf posted on April 9, 2019 | Posted in Best Practices, Dealership Marketing

Retail design expert Paige Wittman of Miller Wittman Retail Design Group shares how your showroom can highlight your professionalism and build customers’ confidence in buying from you.

Big Picture

4 Steps to Learn How to Empathize with Customers

By Rural Lifestyle Dealer Staff posted on December 14, 2018 | Posted in Best Practices

Source: HBR

What’s the best way to cultivate empathy? The standard answer is to spend more time with customers. Instead of just getting to know the customer, have employees practice being the customer.

8 Signs You Should Fire an Employee

August 17, 2018 | Posted in Best Practices

Source: Entrepreneur.com

Did you know that 86% of customers will stop doing business with a company because of a bad customer service experience? Even more troubling is that a dissatisfied customer will tell between 9-15 people about their experience.

Management Basics: Creating a Culture

August 9, 2018 | Posted in Best Practices

Sara Hey, vice president of operations and business development for Bob Clements International, shares how your core values shape the culture at your dealership.

Commentary

Removing Barriers to Buying

By Lynn Marcinkowski Woolf posted on June 15, 2018 | Posted in Best Practices

How can your in-store experience match other “frictionless” on-line buying scenarios, while keeping the positive attributes of the retail shopping experience?

Retail Rules: How to Improve Your Retail Space to Build Revenues

By Rural Lifestyle Dealer Staff posted on February 21, 2018 | Posted in Best Practices

Retail consultant Jennifer Robison of Robison Retail Results shares simple and affordable ways to bring life back into a showroom and encourage customers to buy more.

Videos

Ferris Introduces 10-Year Suspension Warranty

Ferris showcases products at the 2026 National Farm Machinery Show including 40Hp zero-turn and Blower.

Top Directory Listings

PSA Laboratory Furniture

PSA Laboratory Furniture is your trusted laboratory furniture supplier in the United States. Our range includes durable laboratory cabinets, fume hoods, and stainless countertops that meet any lab environment’s specific needs. With our custom laboratory furniture and specialized lab equipment, we...

Next Point Bearing

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Curtis Industries LLC

Artillian is a U.S. manufacturer of attachments for compact and sub-compact tractors, specializing in pallet frames, pallet fork sets and grapple systems.