Dealers share thoughts on leadership training, social media, facility expansions and the power of saying thank you.

Next year, Ewald Kubota will celebrate 70 years in business. And while the dealership has experienced a number of changes and challenges in that time — manufacturer changes, the recession of the 1980s and now growth and expansion — owner John Ewald still manages and approaches the dealership like the family business it is. The dealership began as a single location Ford dealership in Seguin, Texas, and today is a 7-store Kubota dealership with locations throughout south-central Texas and one rental location.

A recent Rural Lifestyle Dealer poll addressed the topic of greeting customers and, while there was a clear-cut winner, it actually raised more questions than answers for me.