Chattanooga Tractor took an expansion risk in 2009 during a time when other dealerships were holding steady or cutting back. That risk redefined the dealership's business model when it became an assembly and distribution center for Mahindra Tractor. Just 4 years later, the dealership, based in Chattanooga, Tenn., is now building a new larger assembly and distribution center, which will open in January 2014.

Derick McGhee, integrated solutions manager for Heritage Tractor, Baldwin City, Kan., discusses two ways the dealership is improving efficiencies -- its parts van and new employee goal monitoring software.

Kevin Bradford, salesperson for Heritage Tractor, Baldwin City, Kan., shares sales strategies for the rural lifestyle market.

John Newman, assistant service manager for Heritage Tractor, Baldwin City, Kan., discusses how the service department communicates with each other and its customers.

Last issue, we shared news about Woods Equipment's partnership with Cabela's to sell the company's tractor attachments through test markets. Cabela's is also just now introducing its own brand of tractors through similar tests. We followed up with Cabela's to learn more about their tractors.

Clyde Rodgers, founder and co-owner of Rodgers and Sons, says his Cherry Creek, N.Y., dealership had to adapt to survive during its 25-year history. Some adaptations were by choice; some not. However, they've always worked to stay true to who they are: a small, family dealership that is committed to service.

Woods Equipment Co. just announced its partnership with Cabela's. The North American retailer is introducing its branded line of Woods attachments through test markets. The partnership is exciting news for Woods.

Unhappy customers are part of doing business. You try to understand their point of view and offer a solution. But, what if that approach doesn't work and the customer begins publicly attacking your reputation?

It’s time for your midyear check-up. Or, depending on your dealership’s performance, maybe it’s time for a tune-up? Let’s crunch some numbers and see if 2013 is delivering what you hoped.

Urban sprawl has been influencing rural life for decades. In fact, that sprawl has brought new customers into your dealership and contributed to the rural lifestyle and large property owner segment. Now, policy makers, land developers, planning officials and others are watching another urban/rural development trend: Megaregions. By 2050, there are expected to be 11 megaregions across the U.S.