Articles by Bob Clements

Sponsored Content: Create a High Performance Dealership with Bob Clements

Creating the ‘Wow’ Experience with Parts

A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
A parts department is often the first impression of a dealership. Here are simple things you can start doing today to make a great first impression and keep customers coming back.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Follow These 7 Principles to Create a High Performing Dealership

Industry expert Bob Clements outlines 7 principles for improving cashflow, generating instant income, building a culture of success and more.
Industry expert Bob Clements outlines 7 principles for improving cashflow, generating instant income, building a culture of success and more.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Boosting Employee Performance with a Compensation Program

Use these compensation formulas to help your techs earn more for quality work, while increasing dealership revenues and customer satisfaction.
Use these compensation formulas to help your techs earn more for quality work, while increasing dealership revenues and customer satisfaction.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

Finding the Compensation Program that Best Suits Your Dealership

Discover the compensation program that best suits your dealership in order to improve employee performance and enhance customer experience.
Discover the compensation program that best suits your dealership in order to improve employee performance and enhance customer experience.
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Service shop
Sponsored Content: Create a High Performance Dealership with Bob Clements

Maximizing Efficiency in Your Service Process: Increasing Your Billable Time

Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.
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Achieving Peak Performance

Keeping Your Sales Funnel Full

Know how many customers you need to engage with to meet your sales goals.
The nice thing about working in a dealership is that just about everything that happens has a number associated with it. This allows you to measure and determine how each department or employee is performing. For example, in the service department, we look at recovery and service technician efficiency. In the parts department, we look at profit margins, fill rates, transaction times and transaction values. And in the sales department, we focus on profit margins, transaction values, closing ratios and sales funnels.
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Parts and Service generic
Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Be a Dealership of the Future

Embrace technology and leverage your own brand to sell to a new kind of customer.
The goal for myself and my organization is to help dealers get a jumpstart on their competitors by outplaying them in their markets. To that end, I challenged my team to share their thoughts on what might lie ahead for dealers based upon advances happening in other industries.
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