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Articles by Bob Clements

Best Practices with Bob Clements: Sales

Building and Maintaining Your Dealership Brand Part 2

By Bob Clements posted on January 24, 2017 | Posted in Best Practices

Surveys show that a store’s appearance heavily influences a customer’s impression of and likelihood to purchase from the dealership.

Best Practices with Bob Clements: Sales

Building and Maintaining Your Dealership Brand Part 1

By Bob Clements posted on January 23, 2017 | Posted in Best Practices

Surveys show that a store’s appearance heavily influences a customer’s impression of and likelihood to purchase from the dealership.

Best Practices with Bob Clements

Compensating Your Parts Department Part 2: Developing a Bonus Program

By Bob Clements posted on January 10, 2017 | Posted in Best Practices

Drive the profitability and growth of the parts department by creating a compensation and bonus program that looks at both increased sales and maintaining a predetermined profit margin.

Best Practices with Bob Clements

Compensating Your Parts Department Part 1: Developing a Compensation Plan

By Bob Clements posted on January 9, 2017 | Posted in Best Practices

Drive the profitability and growth of the parts department by creating a compensation and bonus program that looks at both increased sales and maintaining a predetermined profit margin.

Best Practices with Bob Clements

Handling Special & Emergency Parts Orders: Part 2

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.

By Bob Clements posted on December 29, 2016 | Posted in Best Practices

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.

Best Practices with Bob Clements

Handling Special & Emergency Parts Orders: Part 1

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.

By Bob Clements posted on December 27, 2016 | Posted in Best Practices

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.

Best Practices with Bob Clements

Increasing Parts Revenue Through Upselling & Cross Selling: Part 2

Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.

By Bob Clements posted on December 13, 2016 | Posted in Best Practices

Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.

Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Improve Your Parts Fill Rate: Part 2

Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.

By Bob Clements posted on November 16, 2016 | Posted in Best Practices

Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.

Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Improve Your Parts Fill Rate: Part 1

Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.

By Bob Clements posted on November 14, 2016 | Posted in Best Practices

Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.

Achieving Peak Performance

Forget New Customers

Focus instead on engaging with your existing ones.

By Bob Clements posted on November 12, 2016 | Posted in Best Practices

Over the last few months, I have attended and spoken at six national dealer meetings for various manufacturers. I can say without a doubt that the common thread that ran through those meetings was the importance of attracting new customers and working hard to make those customers both excited and satisfied. That means getting them excited about the product they invested in, whether it be a tractor, UTV or lawnmower, and making sure they are satisfied with the experience they had, both the people and the purchasing process.

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RhinoAG Production Tour to Mark 90 years

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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