Articles by Bob Clements

Best Practices with Bob Clements

Handling Special & Emergency Parts Orders: Part 2

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.
Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.
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Best Practices with Bob Clements

Handling Special & Emergency Parts Orders: Part 1

Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.
Industry expert Bob Clements shares best practicing for reducing the number of special orders as well as how to develop efficient processes for emergency orders.
Read More
Best Practices with Bob Clements

Increasing Parts Revenue Through Upselling & Cross Selling: Part 2

Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.
Industry expert Bob Clements outlines how to turn your parts staff into a parts sales staff and how the team can increase revenues through upselling and cross selling.
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Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Improve Your Parts Fill Rate: Part 2

Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.
Industry expert Bob Clements shares how to calculate, improve and maintain your parts inventory to run a more efficient parts department and serve customers better.
Read More
Sponsored Content: Create a High Performance Dealership with Bob Clements

How to Improve Your Parts Fill Rate: Part 1

Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.
Industry expert Bob Clements shares how to calculate, improve and maintain your parts fill rate to run a more efficient parts department and serve customers better.
Read More
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Achieving Peak Performance

Forget New Customers

Focus instead on engaging with your existing ones.
Over the last few months, I have attended and spoken at six national dealer meetings for various manufacturers. I can say without a doubt that the common thread that ran through those meetings was the importance of attracting new customers and working hard to make those customers both excited and satisfied. That means getting them excited about the product they invested in, whether it be a tractor, UTV or lawnmower, and making sure they are satisfied with the experience they had, both the people and the purchasing process.
Read More
BClements.png
Achieving Peak Performance

Forget New Customers

Focus instead on engaging with your existing ones.
Over the last few months, I have attended and spoken at six national dealer meetings for various manufacturers. I can say without a doubt that the common thread that ran through those meetings was the importance of attracting new customers and working hard to make those customers both excited and satisfied. That means getting them excited about the product they invested in, whether it be a tractor, UTV or lawnmower, and making sure they are satisfied with the experience they had, both the people and the purchasing process.
Read More

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