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Dealer Profile

Martin Implement Devises New Rules of Engagement

The dealership’s methodical approach to customer segmentation and customer service has it winning over everyone from general contractors and municipalities to landscapers and hobby farmers.
The dealership’s methodical approach to customer segmentation and customer service has it winning over everyone from general contractors and municipalities to landscapers and hobby farmers.
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Dealer Profile

East Tennessee ATV & Powersports: All Work & All Play

The Clawsons of Elizabethton, Tenn., make running 3 businesses look easy, including a 1-year-old tractor dealership. To them, it’s as much recreation as it is work.
Jason Clawson always wanted to be in the tractor business. He just needed to wait for the right opportunity. His patience has paid off.
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Dealer Profile

Killians: Creating the Experience

Killians Inc. of Hickory, N.C., is a family-owned dealership that was founded in 1963. Sharon Killian Radke and Susan Killian Kirby are the third generation owners, with the fourth generation now taking a role in marketing and sales.
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Dealer Profile

Killians: Generational Dealer Serves Generations of Customers

Four women representing the third and fourth generation of the Killian family are investing in the two things that make their dealership the best: customer experience and after-sale service.
One day in 1997, Elmer Killian, then owner of Killians Hardware in Hickory, N.C., died unexpectedly in an accident. His daughters, Sharon Killian Radke and her younger sister, Susan Killian Kirby, were left to not only deal with the loss of their father, but also to take control of a diverse retail operation.
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