Employee management can be a complicated function with critical impact on your success.

It’s one thing to know how to communicate in a way that inspires others and brings out their best. It’s another to actually do it, when an employee makes a mistake and when your emotions are high.

Great managers discover what is unique about each person and then capitalize on it. Find out how you can apply this management strategy at your dealership.

At many businesses I visit, I hear about the difficulty in finding and keeping good employees. That’s usually followed by complaining about the next generation of workers — millennials … usually said with a scowl. The reality is that millennials, or people born roughly between 1980 and 1996, will likely make up half of the workforce within the next decade.