Articles Tagged with ''Best Practices''

Yanmar

Dealing with Conflicting Personalities — Employees, Customers and More! [Webinar]

Have you ever thought to yourself, "Running a business would be easy if I didn't have to deal with people?" Dealing with conflicting personalities and day-to-day business can be exhausting, not to mention it can put strain on the actual work to be done to keep your business running successfully. Sara Hey, VP of Operations and Development at Bob Clements International, explains why some people drive you crazy and what you can do about it. [To view any of our webinar replays, you must be logged in with a free user account.]
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Achieving Peak Performance

Avoiding Chaos

Sara Hey of Bob Clements International provides steps you can take to maintain control when issues arise with employees or customers.
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Yanmar

[Webinar] The 7 Guiding Principles of Successful Dealers

During this webinar, Bob Clements shared the 7 guiding principles of successful dealers and gave you a simple tool you can use to evaluate yourself and your dealership so you can set yourself apart from your competitors, encourage and motivate your people and obtain the level of success you are striving to achieve. This FREE webinar was brought to you by Yanmar. [To view any of our webinar replays, you must be logged in with a free user account.]
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Bob Clements
Best Practices with Bob Clements: Delivering Outstanding Service

Bringing Professionalism to Your Service Department: Part 1

The service department is the backbone of the dealership and has a big impact on the experience customers have both with the dealership and with the products you carry. I want to guide you to the next level of success in your service department, starting with how your team can be more professional.
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