Features

Notable and Quotable: Customers Expect a Quick Response

"Social media is a platform of engagement. Based on a recent study by Social Habit, 42% of consumers who complain in social media expect a response in 60 minutes. Does this mean you need to stay alert 24/7 to respond to a 2 a.m. comment? Not exactly. What it does mean is you should make Facebook monitoring and management a priority in your dealership.
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The Big Picture

12 Shortcuts to Be a Better Boss

You can read management books or spend hours in the classroom to improve your leadership skills — or you can just follow some simple shortcuts.
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Notable and Quotable: Increasing Cash Flow

How to manage cashflow is one of the four decisions that every business must get correct to be successful (along with people, strategy and execution). Think of your financial results in this way: Revenue is vanity, profit is sanity, but cash is king. Without cash, dealerships will starve.
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The Big Picture

Why Caterpillar Went From Conservative to Buzz-Building Content Marketing

Even if you don't know the difference between a backhoe and a bulldozer, chances are you've heard of Caterpillar. Formed out of the 1925 merger between the C.L. Best Tractor Company and Holt Manufacturing Company, it is one of the most recognizable industrial brands in the world. Until recently, though, you'd excuse the general public from not being able to recall any of the brand's advertising. And why should they? Industrial machines, equipment, and services don't exactly need ad time in prime time.
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