Articles by Bob Clements

Take Time to Evaluate Your Insurance

By Bob Clements posted on January 10, 2020 | Posted in Best Practices

Source: Bob Clements International, Inc.

Insurance is one area that most owners fail to evaluate properly each year based upon ownership changes or changes in increased or decreased levels of risk.

Back to the Basics: The Employee Handbook

By Bob Clements posted on January 6, 2020 | Posted in Best Practices

An employee handbook is an important part of your HR process. It gives your employees the answers to the questions they need answers to without coming to you.

Achieving Peak Performance

Back to the Basics: Meetings

By Bob Clements posted on December 16, 2019 | Posted in Best Practices

Sure, you know you need to have meetings with your team, but how in the world are you supposed to do that in the crazy world of a dealership?

Achieving Peak Performance

6 Ways to Create a Successful Service Department

Measure your team’s performance on these critical service department fundamentals.

By Bob Clements posted on November 7, 2019 | Posted in Best Practices

Measure your team’s performance on these critical service department fundamentals.

Best Practices with Bob Clements

Using Goals & Objectives to Motivate Your Parts Salespeople

By Bob Clements posted on August 26, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

One of the most important jobs of a department manager is to keep their team motivated. In the parts department, it is even more important than in service and sales because of the amount of customer contact that happens daily.

Is It Time to Add Self-Checkout to Your Parts Department?

By Bob Clements posted on August 19, 2019 | Posted in Best Practices

Source: Bob Clements International Inc.

Instead of having all your parts behind the counter, you would have your 100 fastest moving parts where customers could access them. You would add a self-checkout kiosk where the customer could pay for the part. Read more about how to add self-checkout.

Best Practices with Bob Clements

3 Processes to Keep Your Parts Department Running Smoothly

By Bob Clements posted on August 6, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

The first process is to have the right inventory on hand. Find out the other two.

Creating a 'Wow' Experience with Your Parts Department

By Bob Clements posted on July 16, 2019 | Posted in Best Practices

When it comes to parts, most people don’t think about them until they need them. Therefore, it is critical to be at the front of your customers’ minds when that need arises.

Achieving Peak Performance

Leveraging Your Shop’s Average Completion Time

A simple formula can help you better schedule jobs and deliver a “wow” experience for your customers.

By Bob Clements posted on July 16, 2019 | Posted in Best Practices

Think about this scenario for a moment: You have a customer that calls wanting to know how soon you can service or repair their equipment. How accurately can you answer that question?

Best Practices with Bob Clements

Hiring for the Parts Department

By Bob Clements posted on July 2, 2019 | Posted in Best Practices

Source: Bob Clements International Inc.

An excellent parts person requires a mix of customer service, technical knowledge, sales ability and attention to detail.

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Articles by Bob Clements

Take Time to Evaluate Your Insurance

Back to the Basics: The Employee Handbook

Back to the Basics: Meetings

6 Ways to Create a Successful Service Department

Using Goals & Objectives to Motivate Your Parts Salespeople

Is It Time to Add Self-Checkout to Your Parts Department?

3 Processes to Keep Your Parts Department Running Smoothly

Creating a 'Wow' Experience with Your Parts Department

Leveraging Your Shop’s Average Completion Time

Hiring for the Parts Department

Top Articles

Current Issue

Rural Lifestyle Dealer

Dealers Forecasting Revenue Growth for Rural Lifestyle Segment

Earning Loyalty From Multigenerational Homesteaders

Must Read Free Eguides

Videos

Ferris Introduces 10-Year Suspension Warranty

PSA Laboratory Furniture

Next Point Bearing

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