Articles by Bob Clements

Dealer Success Academy

Help Your Techs Be More Productive

The worst way to start each day is to have your service manager fielding calls from customers who have had breakdowns the night before and, at the same time, your techs are wandering around waiting to have their jobs assigned.
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How to Find Sales Employees

One way to find a great outside salesperson is to ask your employees, friends and family this simple question: “Who is the best salesperson you know?” Many times, you will be able to get referrals that you can follow up on.
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6 Steps to Increase Service Department Profits

Don’t underestimate what good processes, flat rating and efficiency incentives can mean for service department revenues.
Your service department is one of the simplest and most profitable departments to run in your dealership — if you follow a program that defines expectations, supports an efficient workflow and recognizes the extra efforts of your service technicians.
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