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Articles by Bob Clements

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Dealer Success Academy

Help Your Techs Be More Productive

By Bob Clements posted on April 25, 2019 | Posted in Best Practices
The worst way to start each day is to have your service manager fielding calls from customers who have had breakdowns the night before and, at the same time, your techs are wandering around waiting to have their jobs assigned.
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How to Find Sales Employees

By Bob Clements posted on April 22, 2019 | Posted in Best Practices
One way to find a great outside salesperson is to ask your employees, friends and family this simple question: “Who is the best salesperson you know?” Many times, you will be able to get referrals that you can follow up on.
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6 Steps to Increase Service Department Profits

Don’t underestimate what good processes, flat rating and efficiency incentives can mean for service department revenues.
By Bob Clements | Posted in Dealer News, Best Practices
Your service department is one of the simplest and most profitable departments to run in your dealership — if you follow a program that defines expectations, supports an efficient workflow and recognizes the extra efforts of your service technicians.
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