Articles by Bob Clements

Achieving Peak Performance

Are You Ready to Add a Second Location?

Have a team in place to keep things running at your first store, so you can focus on the second.
As dealerships grow, the natural tendency is to consider expanding into other markets by adding a second location. This might seem like a good way to capture more markets. However, starting a second location can potentially be a death sentence if not done correctly.
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Achieving Peak Performance

The Critical Role Service Writers Play

Service writers keep customers happy and loyal to your dealership between purchases.
Don’t overlook the value a service writer can bring to your shop just because you have a service manager and service techs already on staff. Rural lifestyle customers are fueling growth in dealerships, so now is the time to add a service writer or redefine the position.
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