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Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”
By Bob Clements posted on April 4, 2016 | Posted in Best Practices
Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”
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Lynn Woolf
From the Desk of Lynn Woolf

Pick Up the Phone

Not being able to reach someone by phone is the top customer service complaint, according to Consumer Reports.
By Lynn Marcinkowski Woolf posted on April 4, 2016 | Posted in Dealership Marketing
Your dealerships are buzzing again with rural lifestylers coming in, new displays being arranged and open houses being hosted. As you’re attending to all those details, don’t lose track of this basic customer service rule: Pick up the phone.
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Lynn Woolf
From the Desk of Lynn Woolf

Dare to Be Ranked By Your Customers

By Lynn Marcinkowski Woolf posted on May 4, 2015 | Posted in Dealership Marketing
There are so many customer surveys being released these days that it's easy to become indifferent to them. What do researchers really know about customer satisfaction? After all, they're not face-to-face with customers, they're not backed up in the shop and they're not battling for every last sale.
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What Rural Lifestylers Want from You! Vol. I

| Posted in Rural Lifestyle Market
Rural Lifestyle Dealer compiled some of the “best-of-the-best” from our landmark series to help you and your staff understand the needs of the growing rural market. Think of it as your primer on better serving rural customers by understanding the jobs they do and the equipment that helps them get the job done.
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Toro Co. Centennial Celebration Kicks Off

January 29, 2014 | Posted in Best Practices
On July 10, 2014, The Toro Company (NYSE:TTC) will celebrate a rare business milestone - achieving 100 years in business. According to Michael J. Hoffman, Toro's chairman and chief executive officer, Toro attributes its remarkable longevity to "the character of our people and channel partners, and their relentless commitment to serving our customers and building market leadership through innovation."
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RhinoAG Production Tour to Mark 90 years

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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