Home / customer service

Articles Tagged with ''customer service''

Big Picture

3 Tips to Boost Customer Retention

By Rural Lifestyle Dealer Staff posted on March 28, 2018 | Posted in Dealership Marketing

Source: Sabrina Ferraioli for Sales & Marketing Management

Studies show that if you raise retention by just 5%, you could increase profitability by more than 25%.

Dealing with Conflicting Personalities — Employees, Customers and More! [Webinar]

November 16, 2017 | Posted in Best Practices

Have you ever thought to yourself, "Running a business would be easy if I didn't have to deal with people?" Dealing with conflicting personalities and day-to-day business can be exhausting, not to mention it can put strain on the actual work to be done to keep your business running successfully. Sara Hey, VP of Operations and Development at Bob Clements International, explains why some people drive you crazy and what you can do about it. [To view any of our webinar replays, you must be logged in with a free user account.]

Achieving Peak Performance

Improve Customers' Experiences with Menu Pricing

You’re not being locked into a price, but giving your customer a starting point.

By Bob Clements posted on November 11, 2017 | Posted in Best Practices

Most dealerships today are doing a better job of utilizing standard or flat labor rates for their repair work, but few are taking advantage of menu pricing for their basic services.

Q&A

Our Biggest Improvement in Our Parts Department

By Rural Lifestyle Dealer Staff posted on November 10, 2017 | Posted in Best Practices

Finch Services shares about their quick-reference look-ups for maintenance parts and oil capacities.

Q&A

What Advice Would You Give Your Younger Self?

Dealers share words of wisdom, encouragement — and a few warnings—about what they’ve learned from their years in the equipment industry.

By Rural Lifestyle Dealer Staff posted on November 6, 2017 | Posted in Dealer News, Best Practices

Dealers share words of wisdom, encouragement — and a few warnings — about what they’ve learned from their years in the equipment industry.

Update: Kubota Says New Logistics Center is Not Finalized

September 25, 2017 | Posted in Manufacturer News

Source: Nikkei Asian Review

A recent news story announced a planned $90 million logistics center, but Kubota Tractor Corp. says no plans have been finalized.

If It’s Everyone’s Job, It’s No One’s Job

A recent Rural Lifestyle Dealer poll addressed the topic of greeting customers and, while there was a clear-cut winner, it actually raised more questions than answers for me.

By Michael Ellis posted on August 14, 2017 | Posted in Dealership Marketing

A recent Rural Lifestyle Dealer poll addressed the topic of greeting customers and, while there was a clear-cut winner, it actually raised more questions than answers for me.

Achieving Peak Performance

Try This Simple Way to Improve Sales Margins

Give examples of great service to prove your dealership is the best choice.

By Bob Clements posted on August 5, 2017 | Posted in Best Practices

Give examples of great service to prove your dealership is the best choice.

Industry Q&A

What is the Strangest Customer Request or Complaint You Have Ever Received?

By RLD Staff posted on July 31, 2017 | Posted in Rural Lifestyle Market

From concrete rabbits to submerged mowers, here is some comic relief as dealers share quirky stories about what customers have asked of them.

Big Picture

6 Traits that Predict Ethical Behavior

By RLD Staff posted on June 23, 2017 | Posted in Best Practices

Source: Harvard Business Review

Employees who are strongly motivated to prioritize the needs of customers tend to adopt more ethical attitudes.

Must Read Free Eguides

Download these helpful knowledge building tools

How We Did It Docuseries: Worksaver (part 1)

Watch part one of an extended three-part video interview with Tim and Tom Burenga in this episode of the “How We Did it” Docuseries.

Click here to watch Part 2.
Part 3: Coming Soon
Full Docuseries: farm-equipment.com/innovators-docuseries

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.