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Achieving Peak Performance

6 Positions You Need in Your Service Department

Create the level of performance your customers expect and the level of profitability you deserve.
By Bob Clements posted on May 2, 2016 | Posted in Best Practices
A dealership’s service department is the backbone of the organization. No other department in the dealership, be it parts, wholegoods or rental, will have more impact — positive or negative — on a customer. That’s why I am so passionate about making sure they are profitable for the dealership and deliver a “wow” experience for customers.
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Achieving Peak Performance: Checking the Health of Each Department

Three simple numbers can help you quickly gauge performance.
By Bob Clements posted on April 23, 2016 | Posted in Dealership Marketing
Long before technology was available to detect lethal gases in coal mines, miners carried canaries into the mines with them to act as an early warning system. If the canary died, it meant the gas levels had risen to where the miners’ lives were in danger and it was time to evacuate. While we don’t actually use canaries in our dealerships to alert us of potential issues, we do have three simple numbers that warn us of impending doom.
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Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”
By Bob Clements posted on April 4, 2016 | Posted in Best Practices
Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”
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Free eGuide

Managing for Success

| Posted in Best Practices
This "Managing for Success" report shares how you can sell more, create better employees and bring professionalism to your service department and it’s FREE!
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Building Profits Through Key Performance Indicators

[Webinar] Managing By the Numbers

February 23, 2016 | Posted in Best Practices
In "Managing By the Numbers," Rural Lifestyle Dealer columnist Bob Clements shares how your business management software can help you improve the performance of the people and profitability of each of your departments. [To view any of our webinar replays, you must be logged in with a free user account.]
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Online Extras: Winter 2016 Issue

February 7, 2016

Web-exclusive content for this issue includes:

  • Rural Lifestylers describe their relationship with their equipment dealer and what keeps them going back
  • Dealership Strategy Webinars from Bob Clements
  • Videos from the 2015 Dealership of the Year series with Kelly Tractor & Equipment and PrairieCoast Equipment

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Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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