During this webinar, Bob Clements shared the 7 guiding principles of successful dealers and gave you a simple tool you can use to evaluate yourself and your dealership so you can set yourself apart from your competitors, encourage and motivate your people and obtain the level of success you are striving to achieve. This FREE webinar was brought to you by Yanmar. [To view any of our webinar replays, you must be logged in with a free user account.]

Completing the service process correctly shows professionalism and contributes to follow-on sales.

Create a service process that allows repairs to flow quickly and smoothly through your shop to boost customer satisfaction and overall sales performance.

Daniel Unruh and his wife, Patty, live the rural lifestyle, both at their home property outside of Spokane, Wash., and a recreational property in nearby Priest River, Idaho. The retired couple needs equipment to help with maintenance, improvement projects and reduce manual labor. Unruh has worked with several dealers over the years, but Jordan Sales & Service of Post Falls, Idaho, has won him over.