Home / Topics / Content Areas / Features

Features
Features RSS Feed RSS

Bob Clements Headshot 2019
Create a High Performance Dealership with Bob Clements

Expediting Equipment Repair Part 1: 24-Hour Rule

Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and introducing the concept of “triage.”
By Bob Clements posted on April 4, 2016 | Posted in Best Practices
Evaluate how you’re communicating with your service department customers to eliminate frustration, including following the 24-hour rule, and incorporate the concept of “triage.”
Read More

[Webinar] A 'Deep Down' Look at Rural Lifestyle Dealer's 2016 Dealer Business Trends & Outlook Report

March 31, 2016 | Posted in Data & Forecasts, Rural Lifestyle Market
Rural Lifestyle Dealer's Managing Editor Lynn Woolf shares a "deep down" look at the rural market in this interactive webinar. She presents trends from the extensive 2016 Dealer Business Trends & Outlook Report, based on forecasts from dealers across North America. [To view any of our webinar replays, you must be logged in with a free user account.]
Read More
Big Picture

How to Follow Up When Prospects Say ‘Thanks, But We're Happy’

Salespeople need to disrupt buyer complacency and lead them into a receptive state before talking about the solutions.
March 21, 2016 | Posted in Dealership Marketing

If part of selling is about solving people’s problems, how do you sell when someone doesn’t have a problem with the products or services they’re using? According to a BizJournals.com story by sales consultant Lee Salz, 90% of customers say they are happy with their current supplier when first contacted by a salesperson.


Read More
Building Profits Through Key Performance Indicators

[Webinar] Managing By the Numbers

February 23, 2016 | Posted in Best Practices
In "Managing By the Numbers," Rural Lifestyle Dealer columnist Bob Clements shares how your business management software can help you improve the performance of the people and profitability of each of your departments. [To view any of our webinar replays, you must be logged in with a free user account.]
Read More

Top Articles

Must Read Free Eguides

Download these helpful knowledge building tools

View More

Videos

View More
Top Directory Listings
yanmar.png

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.


Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.


At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl.png

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

View More