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Create a High Performance Dealership with Bob Clements
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Best Practices with Bob Clements

Using Goals & Objectives to Motivate Your Parts Salespeople

By Bob Clements posted on August 26, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

One of the most important jobs of a department manager is to keep their team motivated. In the parts department, it is even more important than in service and sales because of the amount of customer contact that happens daily.

Is It Time to Add Self-Checkout to Your Parts Department?

By Bob Clements posted on August 19, 2019 | Posted in Best Practices

Source: Bob Clements International Inc.

Instead of having all your parts behind the counter, you would have your 100 fastest moving parts where customers could access them. You would add a self-checkout kiosk where the customer could pay for the part. Read more about how to add self-checkout.

Best Practices with Bob Clements

3 Processes to Keep Your Parts Department Running Smoothly

By Bob Clements posted on August 6, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

The first process is to have the right inventory on hand. Find out the other two.

Creating a 'Wow' Experience with Your Parts Department

By Bob Clements posted on July 16, 2019 | Posted in Best Practices

When it comes to parts, most people don’t think about them until they need them. Therefore, it is critical to be at the front of your customers’ minds when that need arises.

Achieving Peak Performance

Leveraging Your Shop’s Average Completion Time

A simple formula can help you better schedule jobs and deliver a “wow” experience for your customers.

By Bob Clements posted on July 16, 2019 | Posted in Best Practices

Think about this scenario for a moment: You have a customer that calls wanting to know how soon you can service or repair their equipment. How accurately can you answer that question?

Best Practices with Bob Clements

Hiring for the Parts Department

By Bob Clements posted on July 2, 2019 | Posted in Best Practices

Source: Bob Clements International Inc.

An excellent parts person requires a mix of customer service, technical knowledge, sales ability and attention to detail.

Best Practices with Bob Clements

Calculating Your 'True' Turns on Parts Inventory

By Bob Clements posted on June 25, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

Use this formula to get a more accurate picture of how your parts sales are moving through your on-hand inventory.

Best Practices with Bob Clements

3 'Musts' for Online Parts Sales

By Bob Clements posted on June 17, 2019 | Posted in Best Practices

Source: Bob Clements International, Inc.

Online shopping has topped the charts in the last couple years and now an average of 7% of all sales are made online. Learn the "must haves" for a successful and customer-friendly online parts store.

Setting Compensation for Your Sales Team

By Bob Clements posted on May 13, 2019 | Posted in Best Practices

Here’s an approach that’s simple to administer and helps you establish fair compensation that rewards your sales team.

Put Your Marketing Dollars to Work

By Bob Clements posted on May 3, 2019 | Posted in Best Practices, Dealership Marketing

Source: Bob Clements International, Inc.

Five percent of your projected gross revenue should go toward marketing if you've been in business for 5 years or less and 3% if you have been in business 5 years or more.

Must Read Free Eguides

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RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

Top Directory Listings

Yanmar

Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

Stihl Inc

Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

Create a High Performance Dealership with Bob Clements
RSS

Using Goals & Objectives to Motivate Your Parts Salespeople

Is It Time to Add Self-Checkout to Your Parts Department?

3 Processes to Keep Your Parts Department Running Smoothly

Creating a 'Wow' Experience with Your Parts Department

Leveraging Your Shop’s Average Completion Time

Hiring for the Parts Department

Calculating Your 'True' Turns on Parts Inventory

3 'Musts' for Online Parts Sales

Setting Compensation for Your Sales Team

Put Your Marketing Dollars to Work

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Must Read Free Eguides

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RhinoAG Production Tour to Mark 90 years

Yanmar

Stihl Inc

Create a High Performance Dealership with Bob Clements RSS

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Create a High Performance Dealership with Bob Clements
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