Each person on your team should understand that there is nothing wrong with the dealership making great profits. This is accomplished by not only having great employees but also working to keep customers coming back.

According to O’Hagan, many potential customers turn to their phones instead of heading to a dealership when they first contemplate purchasing a vehicle such as a UTV.

The book’s foreword was written by Anand G. Mahindra, executive chairman of the Mahindra Group and executive chairman of Mahindra and Mahindra Ltd.

Working in conjunction with the Equipment Dealers Assn., the Bob Clements International team will be holding 1-day management boot camps in 4 cities, including Lancaster, Pa., Charlotte, N.C., Tulsa, Okla., and Columbus, Ohio.

Dealer registration for GIE+EXPO includes admission to 10 High-Performance Dealer Workshops. Dealers looking to pick up real-world tips on timely topics can attend workshops led by Bob Clements International, as well as experts from the Equipment Dealers Assn. and United Equipment Dealers Assn., during the annual trade show, set for Oct. 21-23.

Dealers share how their businesses have pitched in to help their communities — and employees — during these uncertain times because of the COVID-19 pandemic.