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Articles Tagged with ''Bob Clements''

Dealership Compensation: Service Department

May 4, 2018 | Posted in Best Practices

Bob Clements of Bob Clements International leads a discussion at a recent Management Boot Camp about establishing a compensation program for your service team based on salary caps. He also outlines how to set up a bonus program based on technician efficiency and your recovered labor rate.

Define the Process: Management Processes

May 3, 2018 | Posted in Best Practices

This is part 6 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines management tasks to complete daily, weekly, monthly and annually.

Define the Process: Business Office Processes

May 3, 2018 | Posted in Best Practices

This is part 5 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines administrative tasks to complete daily, weekly, monthly and annually.

Define the Process: Sales Department Processes

May 3, 2018 | Posted in Best Practices

This is part 4 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he walks through the sales process, from greeting a customer to closing the sale.

Define the Process: Parts Department Processes

May 3, 2018 | Posted in Best Practices

This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines practices that increase efficiency and profitability in your parts department, including inventory turns, processes for special orders and pricing updates.

Define the Process: Service Department Processes

May 3, 2018 | Posted in Best Practices

This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he outlines steps to increase efficiency and profitability in your service department, starting with the check-in procedure through to following up with the customer.

Define the Process: Your Highest Priority

May 3, 2018 | Posted in Best Practices

This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he explains why defining processes is your highest priority and how repeatability creates profitability.

Hiring Key People: Creating a Job Analysis

April 26, 2018 | Posted in Best Practices

Sara Hey, vice president of operations and business development at Bob Clements International, shares how to create a job analysis. This document adds to what is already outlined in the job description.

Hiring Key People: Identifying Personality Types

April 26, 2018 | Posted in Best Practices

Sara Hey, vice president of operations and business development at Bob Clements International, helps dealers identify personality types of potential employees. Understanding a candidate's personality type will help a dealer decide if they will be a fit for the position and for the dealership.

Hiring Key People: Developing Effective Job Descriptions

April 26, 2018 | Posted in Best Practices

Sara Hey, vice president of operations and business development at Bob Clements International, comments on what makes up an effective job description. She advises that the descriptions be clear, conversational and honest.

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RhinoAG Production Tour to Mark 90 years

RhinoAG Production Tour to Mark 90 years

Lessiter Media editors visited RhinoAG in Gibson City, IL to get a behind-the-scenes glimpse at the production processes and attention to detail that have contributed to their longevity as they celebrate their 90th anniversary in 2024.

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Yanmar America is the North American headquarters of Yanmar Holdings. Ranked #1 in Product Quality for five years in a row by the Equipment Dealers Association, Yanmar provides innovative solutions for Rural Lifestyle and Industrial Equipment customers.

Yanmar was the world’s first manufacturer to develop a practical small diesel engine in 1933 and has continued to push the boundaries of innovation and technology ever since. As a manufacturer of diesel engines, compact tractors and utility task vehicles, construction machinery, and industrial equipment, Yanmar's products are sold in over 130 countries.

At Yanmar America, we are committed to providing our customers with the highest quality products and services, backed by a strong team of professionals who share our dedication to excellence. We look forward to the opportunity to work with you in achieving your goals.

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Virginia Beach-based STIHL Inc., produces a full line of high-quality, handheld outdoor power equipment including blowers, trimmers, brushcutters, and multi-task tools, as well as the number one selling brand of chainsaws worldwide. STIHL Inc. manufactures over 260 model variations of handheld outdoor power equipment for sale in the U.S. and around the world.

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