This is part 5 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines administrative tasks to complete daily, weekly, monthly and
annually.
This is part 4 in the "Define the Process" video series by Bob Clements of Bob Clements International, where he walks through the sales process, from greeting a customer to closing the sale.
This is part 3 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines practices that increase efficiency and profitability in your
parts department, including inventory turns, processes for special orders and pricing
updates.
This is part 2 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he outlines steps to increase efficiency and profitability in your service
department, starting with the check-in procedure through to following up with the customer.
This is part 1 in the "Define the Process" video series by Bob Clements of Bob Clements
International, where he explains why defining processes is your highest priority and how
repeatability creates profitability.
Sara Hey, vice president of operations and business development at Bob Clements International, shares how to create a job analysis. This document adds to what is already outlined in the job description.
Sara Hey, vice president of operations and business development at Bob Clements International, helps dealers identify personality types of potential employees. Understanding a candidate's personality type will help a dealer decide if they will be a fit for the position and for the dealership.
Sara Hey, vice president of operations and business development at Bob Clements International, comments on what makes up an effective job description. She advises that the descriptions be clear, conversational and honest.
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